Why Hasn't My Payment Been Verified Yet?
If your payment has not been verified yet, here are the most common reasons and what you can do.
Wrong Amount Sent
The amount received does not match your order total. Even a small difference will cause a delay. Always send the exact amount shown at checkout. Contact us via Live Chat if this happened and we will advise you on next steps
No Payment Reference Included
When making a manual payment such as Juice by MCB, always include your Order Number as the payment reference. Without it our team cannot match your payment to your order, which causes delays.
Payment Made Outside Business Hours
Payments are reviewed during business hours. If you paid late at night, over the weekend, or on a public holiday, your verification may take longer. Rest assured it will be processed as soon as our team is back.
Proof of Payment Not Sent
Sending your payment screenshot via Live Chat with your Order Number significantly speeds up verification. If you have not done this yet, do it now and our team will prioritize your order.
Still Not Verified After 24 Hours?
If your payment has not been verified after 24 hours and you have already sent your proof of payment, contact us via Live Chat with your Order Number and transaction screenshot and we will resolve it right away.