What Does My Order Status Mean?
You can check your order status anytime by going to My Account → Orders. Here is what each status means.
⏳ Pending Payment
Your order is placed but payment has not been received yet. If you have already paid, send your proof of payment via Live Chat with your Order Number so we can match it to your order.
🔄 On Hold
Payment has been received and is currently being reviewed by our team. No action is needed from you. Allow a few hours during business hours for verification.
⚙️ Processing
Payment confirmed. Your product is being prepared and will appear in your order shortly.
✅ Completed
Your product has been delivered. Go to My Account → Orders, click View on your order, and your product key, code, or credentials will be displayed inside.
❌ Cancelled
Your order was cancelled, usually because payment was not received in time. If you still want the product, place a new order. Contact us via Live Chat if you think this was a mistake.
↩️ Refunded
A refund has been issued for this order. If you did not request this, contact us via Live Chat with your Order Number.
Status not updated after 24 hours?
Contact us via Live Chat with your Order Number and proof of payment and we will look into it right away.