We understand that sometimes you may need to cancel an order. Here is what you need to know.
When Can I Cancel?
Cancellations are only accepted if your order has not been processed yet. If your order is still in Pending Payment status and no payment has been received, it can be cancelled upon request.
Once your payment has been confirmed and your order is processing or completed, cancellation is no longer possible and no refund will be issued.
How to Request a Cancellation
Contact us via Live Chat as soon as possible with your Order Number. The sooner you reach out, the better the chance we can cancel it before processing begins.
What Happens After a Cancellation?
Approved cancellations are refunded as store credit to your Gate2Enter account balance. This credit can be used toward any future purchase on
gate2enter.com. Refunds are issued in accordance with our refund policy.
What About Delays?
In some cases delivery may take longer than expected depending on the product. We will always keep you updated if there is a delay with your order. If you have not received an update and your order is taking longer than the estimated delivery time shown on the product page, contact us via Live Chat.
